FAQ
Frequently Asked Questions: Everything You Need to Know About ANNSHAIR For Your Hair Care Journey
What type of hair is used in your products?
At ANNSHAIR, we use only the finest quality hair for our products. We specialize in using genuine human hair sourced from Vietnam, which is known for its exceptional quality and natural beauty. This type of hair is highly sought after for its durability, softness, and versatility, allowing you to style it in various ways to achieve your desired look.
Can I dye or bleach my ANNSHAIR products?
Yes, you can dye or bleach your ANNSHAIR products. However, we recommend consulting with a professional hairstylist to ensure the best results. Keep in mind that excessive dyeing or bleaching can weaken the hair fibers, so it's important to take proper care and use high-quality products during the process.
Do you offer consultations for choosing the right hairstyle?
Absolutely! At ANNSHAIR, we understand that choosing the right hairstyle can be a personal and important decision. That's why we offer expert-led consultations to help you find the perfect hairstyle that suits your unique features and preferences. Our knowledgeable team will provide personalized tips and recommendations to ensure you achieve the look you desire. Message our dedicated team at info@annshairldn.com or book an appointment
What is your return policy?
We want you to be completely satisfied with your ANNSHAIR purchase. If for any reason you are not happy with your order, please contact our customer support within 14 days of receiving your product. We will be happy to assist you with returns or exchanges, provided the items are unused, in their original packaging, and in resalable condition. Please refer to our Returns Policy for more detailed information.
How long does shipping take?
Shipping typically takes 15 days from the date of purchase. Please note that shipping times may vary depending on your location and any unforeseen circumstances. See our in-depth shipping policy for more information
Can I return a wig if I'm not satisfied?
Yes, we have a return policy in place. If you are not satisfied with your purchase, please contact us within 7 days of receiving your order to initiate the return process. We will provide you with further instructions on how to return the item.
How do I contact customer support?
If you have any questions or need assistance, please contact our customer support team. You can reach us by email at [email protected] or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
Can I exchange a wig for a different style or color?
Unfortunately, we do not offer exchanges for different styles or colors. However, you can return the wig within the specified return period and place a new order for the desired style or colour.
Are your wigs adjustable?
Yes, our wigs come with adjustable straps and hooks that allow you to customize the fit to your head size. This ensures a secure and comfortable fit.